Charter agencies are saving Iowa money
DES MOINES (AP) - State departments that chose to become charter
agencies and reinvent the way they operate in exchange for more
freedoms are showing big savings, Iowa officials said.
For example, the Iowa Department of Revenue brought in nearly
$1.2 million more over the past year. It boosted its revenue by
$533,186, mainly through increased audits, and it saved $645,255 by
reducing interest payments on tax refunds.
The Iowa Department of Natural Resources saved $38,281 by
replacing contract employees with 15 full-time positions. The move
also eliminated supervisor duplication.
Charter agencies are "showing the way for agencies to do things
in less bureaucratic ways, to be more entrepreneurial, to produce
better results for Iowans," said Jim Chrisinger with the Iowa
Department of Management, which oversees state agencies.
Iowa's six charter agencies are part of the state's reinvention
plan, introduced last year. The performance-based program focuses on
results, with an emphasis on better serving Iowa taxpayers.
Promising to forgo some state funding, capture more savings or
earn more revenue, charter agencies asked in return for more
flexibility and freedom from mandates.
During this year's legislative session, charter agencies won even
more freedom, including the ability to approve out-of-state travel,
convention participation and professional memberships.
The state's charter agencies are: the Iowa Veterans Home; the
Alcoholic Beverages Division; Corrections; Natural Resources;
Revenue; and Human Resources. Together, they've pledged to save the
state $15 million.
The Revenue Department reached its goal of saving $1 million by
adding five staffers to help conduct more audits and speed up
refunds, said Don Cooper, compliance division administrator for the
agency.
"After having two or three years of quite a bit of budget
reductions . .. the opportunity to get additional staff back was
pretty positive from our standpoint," he said.
Next year, he said, the department will try to top $1.5 million
in savings.
Although tallies weren't available Thursday for the other charter
agencies, Chrisinger said some have far exceeded their goals.
He said the Alcoholic Beverages Division was about $3 million
over its savings target. The agency was working to change the way it
prices liquor, using a variable markup to boost profits and reduce
the price of premium liquors.
The Iowa Department of Human Services helped boost Medicaid
funding to schools, from $4.26 million in fiscal 2003 to $5.35
million last year, Chrisinger said.
After spending $3.2 million for prescription drugs for inmates
last year, the Iowa Department of Corrections is working to save
taxpayers money on medicines. Instead of using a single provider,
the department is now submitting bids to multiple public- and
private-sector providers.
Another recent example, Chrisinger said, was when a Corrections
Department employee hit a deer with a state vehicle. Normally it
would have taken eight months to get the car replaced, but because
of its charter agency status, the department was able to buy a car
in about two days.
"It's just evidence they're really able to slice through the red
tape and get things done," he said.
Sen. Maggie Tinsman, R-Davenport, a member of the Senate State
Government Committee, said at first there was hesitation by some
lawmakers that they were giving charter agencies carte blanche.
"There was a fear there was not enough oversight," she said.
However, Tinsman said the agencies appear to be doing exactly
what they were supposed to do.
"The whole idea," she said, "was to give them some latitude to
see what kinds of savings they could come up with on their own
without
bureaucratic direction."
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Progress of charter agencies
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Iowa Department of Natural Resources:
- Reduced the time needed to receive an approved facility plan
for wastewater treatment projects from 28 months to 41/2 months.
The agency plans to eliminate the project backlog by April 1,
2005.
- Reduced the time to issue standard air quality construction
permits. The average review time dropped from 62 days to eight
days. The permit backlog has been nearly erased.
- Began making its own travel arrangements through the Internet
instead of using the state's travel contract provider. For
example, a Des Moines to San Antonio trip cost $444 instead of
$656.
- Eliminated a form, speeding the hiring of interns from 10 days
to one day.
- Saved $38,281 by replacing contract employees and associated
administrative costs with 15 additional full-time positions. The
move also eliminated supervisor duplication.
Alcoholic Beverages Division:
- Generated nearly $3 million more in revenues than promised to
the state's general fund.
Iowa Department of Corrections:
- Exceeded its goal to lower probation technical revocations by
5 percent by June 30, 2005, lowering the rate by 17 percent as of
March
31, 2004.
- Exceeded its goal to increase monthly staff referrals for
release to the State Parole Board by 5 percent. Referrals have
risen 17 percent
since July 2003.
- Decided that instead of issuing a request for a single-source
provider of all pharmaceutical needs for inmates, the department
will submit bids to multiple public- and private-sector providers.
- Decided to pursue a partnership with Prairie Meadows and the
Animal Rescue League to create Thoroughbred retirement farms near
the Newton and Mitchellville prisons, providing work and
rehabilitation opportunities for inmates and providing a humane
setting for old or injured horses.
Iowa Department of Revenue:
- Improved its taxpayer service contact response rate from 96.1
percent of taxpayer service contacts within 24 hours in the first
quarter of fiscal year 2004, up to 98.6 percent in the third
quarter.
- Issued 93 percent of refunds within 60 days.
- Began making its own travel arrangements via the Internet
instead of using the state's travel contract provider. For
example, a Des Moines to Indianapolis trip cost $218 instead of
$318.
Iowa Veterans Home:
- Boosted residency applications by 16 percent through a
statewide marketing plan. Its goal had been a 5 percent increase.
Iowa Department of Human Services:
- Increased Title IV-E eligibility among children by 39 percent,
exceeding its goal of a 15 percent increase.
- Increased Medicaid funding to Iowa schools by more than 25
percent, from $4.26 million in fiscal year 2003 to $5.35 million
last year.
Source: Iowa Department of Management
-Associated Press, June 18, 2004
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