iowa charter agencies

Charter agencies are saving Iowa money

 

DES MOINES (AP) - State departments that chose to become charter agencies and reinvent the way they operate in exchange for more freedoms are showing big savings, Iowa officials said.

 

For example, the Iowa Department of Revenue brought in nearly $1.2 million more over the past year. It boosted its revenue by $533,186, mainly through increased audits, and it saved $645,255 by reducing interest payments on tax refunds. 

 

The Iowa Department of Natural Resources saved $38,281 by replacing contract employees with 15 full-time positions. The move also eliminated supervisor duplication.

 

Charter agencies are "showing the way for agencies to do things in less bureaucratic ways, to be more entrepreneurial, to produce better results for Iowans," said Jim Chrisinger with the Iowa Department of Management, which oversees state agencies. 

 

Iowa's six charter agencies are part of the state's reinvention plan, introduced last year. The performance-based program focuses on results, with an emphasis on better serving Iowa taxpayers.

 

Promising to forgo some state funding, capture more savings or earn more revenue, charter agencies asked in return for more flexibility and freedom from mandates. 

 

During this year's legislative session, charter agencies won even more freedom, including the ability to approve out-of-state travel, convention participation and professional memberships. 

 

The state's charter agencies are: the Iowa Veterans Home; the Alcoholic Beverages Division; Corrections; Natural Resources; Revenue; and Human Resources. Together, they've pledged to save the state $15 million. 

 

The Revenue Department reached its goal of saving $1 million by adding five staffers to help conduct more audits and speed up refunds, said Don Cooper, compliance division administrator for the agency. 

 

"After having two or three years of quite a bit of budget reductions . .. the opportunity to get additional staff back was pretty positive from our standpoint," he said. 

 

Next year, he said, the department will try to top $1.5 million in savings.

Although tallies weren't available Thursday for the other charter agencies, Chrisinger said some have far exceeded their goals. 

 

He said the Alcoholic Beverages Division was about $3 million over its savings target. The agency was working to change the way it prices liquor, using a variable markup to boost profits and reduce the price of premium liquors. 

 

The Iowa Department of Human Services helped boost Medicaid funding to schools, from $4.26 million in fiscal 2003 to $5.35 million last year, Chrisinger said.

 

After spending $3.2 million for prescription drugs for inmates last year, the Iowa Department of Corrections is working to save taxpayers money on medicines. Instead of using a single provider, the department is now submitting bids to multiple public- and private-sector providers.

 

Another recent example, Chrisinger said, was when a Corrections Department employee hit a deer with a state vehicle. Normally it would have taken eight months to get the car replaced, but because of its charter agency status, the department was able to buy a car in about two days.

 

"It's just evidence they're really able to slice through the red tape and get things done," he said. 

 

Sen. Maggie Tinsman, R-Davenport, a member of the Senate State Government Committee, said at first there was hesitation by some lawmakers that they were giving charter agencies carte blanche. 

 

"There was a fear there was not enough oversight," she said.

 

However, Tinsman said the agencies appear to be doing exactly what they were supposed to do.

 

"The whole idea," she said, "was to give them some latitude to see what kinds of savings they could come up with on their own without
bureaucratic direction."

 
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Progress of charter agencies
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Iowa Department of Natural Resources:
  • Reduced the time needed to receive an approved facility plan for wastewater treatment projects from 28 months to 41/2 months. The agency plans to eliminate the project backlog by April 1, 2005.
  • Reduced the time to issue standard air quality construction permits. The average review time dropped from 62 days to eight days. The permit backlog has been nearly erased. 
  • Began making its own travel arrangements through the Internet instead of using the state's travel contract provider. For example, a Des Moines to San Antonio trip cost $444 instead of $656. 
  • Eliminated a form, speeding the hiring of interns from 10 days to one day.
  • Saved $38,281 by replacing contract employees and associated administrative costs with 15 additional full-time positions. The move also eliminated supervisor duplication. 
Alcoholic Beverages Division:
  • Generated nearly $3 million more in revenues than promised to the state's general fund.
Iowa Department of Corrections:
  • Exceeded its goal to lower probation technical revocations by 5 percent by June 30, 2005, lowering the rate by 17 percent as of March
    31, 2004.
  • Exceeded its goal to increase monthly staff referrals for release to the State Parole Board by 5 percent. Referrals have risen 17 percent
    since July 2003.
  • Decided that instead of issuing a request for a single-source provider of all pharmaceutical needs for inmates, the department will submit bids to multiple public- and private-sector providers.
  • Decided to pursue a partnership with Prairie Meadows and the Animal Rescue League to create Thoroughbred retirement farms near the Newton and Mitchellville prisons, providing work and rehabilitation opportunities for inmates and providing a humane setting for old or injured horses.
Iowa Department of Revenue:
  • Improved its taxpayer service contact response rate from 96.1 percent of taxpayer service contacts within 24 hours in the first quarter of fiscal year 2004, up to 98.6 percent in the third quarter.
  • Issued 93 percent of refunds within 60 days.
  • Began making its own travel arrangements via the Internet instead of using the state's travel contract provider. For example, a Des Moines to Indianapolis trip cost $218 instead of $318. 
Iowa Veterans Home:
  • Boosted residency applications by 16 percent through a statewide marketing plan. Its goal had been a 5 percent increase.
Iowa Department of Human Services:
  • Increased Title IV-E eligibility among children by 39 percent, exceeding its goal of a 15 percent increase.
  • Increased Medicaid funding to Iowa schools by more than 25 percent, from $4.26 million in fiscal year 2003 to $5.35 million last year.

Source: Iowa Department of Management

-Associated Press, June 18, 2004